Refund & Returns Policy

At Wild & Whimsy, we want you to love your purchase. If something isn’t quite right, please get in touch and we’ll do our best to make the process simple.

Change of Mind Returns

We accept change-of-mind returns within 30 days of receiving your order, provided the items are:

  • Unworn and unused

  • Unwashed

  • Uncoloured and unmarked

  • In their original condition

  • Returned with tags attached and original packaging where applicable

If your purchase was supplied as a Wild & Whimsy bundle or set, the complete bundle must be returned together and all components must be unused and in their original condition.

For change-of-mind returns, customers are responsible for return postage costs. Original shipping charges are non-refundable.

Please contact us at hello@wildandwhimsy.au before returning your order so we can provide return instructions.

Exchanges

Need a different size? We’re happy to offer an exchange where stock is available.

Items being exchanged must meet the same conditions as a change-of-mind return: unworn, unused, unwashed, uncoloured and in their original condition with tags attached.

Return postage for change-of-mind or sizing exchanges is the responsibility of the customer.

Faulty, Damaged or Incorrect Items

Every Wild & Whimsy order is prepared with care. If your order arrives faulty, damaged, incorrect or is otherwise not as described, please contact us at hello@wildandwhimsy.au with your order number and, where helpful, photos of the issue.

We’ll assess the issue and work with you to arrange an appropriate remedy.

Your rights in relation to faulty or defective products are protected by the Australian Consumer Law and are not limited by our 30-day change-of-mind return period.

Depending on the circumstances and the requirements of Australian Consumer Law, you may be entitled to a repair, replacement or refund.

If an item is confirmed to have a fault, Wild & Whimsy will reimburse reasonable return postage costs where applicable.

Sale Items

Sale or promotional items are not eligible for change-of-mind returns unless otherwise stated at the time of purchase.

This does not affect your rights under Australian Consumer Law if an item is faulty, damaged, unsafe or does not meet a consumer guarantee.

Refunds

Once we receive and inspect an eligible return, we’ll let you know whether your refund has been approved.

Approved refunds will be returned to the original payment method. Please allow approximately 5–10 business daysfor your bank or payment provider to process the refund after it has been issued.

Shipping charges are not refundable for change-of-mind returns.

Items We Cannot Accept for Change of Mind

For hygiene and product-integrity reasons, we cannot accept change-of-mind returns for items that have been:

  • Worn

  • Washed

  • Coloured or drawn on

  • Marked, damaged or altered after delivery

  • Returned incomplete where originally purchased as a bundle or set

These exclusions apply only to change-of-mind returns and do not limit any rights you may have under Australian Consumer Law.

How to Start a Return

Please email hello@wildandwhimsy.au with:

  • Your name

  • Order number

  • The item you would like to return or exchange

  • The reason for your return

We’ll reply with the next steps and return instructions.

Please do not send a return without contacting us first.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Refund & Returns Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Wild and Whimsy Pty Ltd
ABN 698 925 852
hello@wildandwhimsy.au